Policies and Safeguarding

Nimble Arts Ltd are registered at Goodrich Primary School on the Early Years and Childcare Register which means we can look legally look after 4-11 year olds between 8.00am - 6.30pm during holiday time. Our registration means that we abide by all the Ofsted requirements for UK childcare more details of which can be found HERE You can also access copies of all our policies HERE
What is the adult: child ratio?
The law as it applies to Out of School and Holiday childcare as laid out in the EYFS Framework from states:
Before/after school care and holiday provision
3.40. Where the provision is solely before/after school care or holiday provision for children who normally attend Reception class (or older) during the school day, there must be sufficient staff as for a class of 30 children. It is for providers to determine how many staff are needed to ensure the safety and welfare of children, bearing in mind the type(s) of activity and the age and needs of the children. It is also for providers to determine what qualifications, if any, the manager and/or staff should have. Providers do not need to meet the learning and development requirements in Section 1. However, practitioners should discuss with parents and/or carers (and other practitioners/providers as appropriate, including school staff/teachers) the
support they intend to offer.
We take the safety, enjoyment and development of the children we look after very seriously and are members of the Out of School Alliance. We follow their recommendation of having a minimum ratio of 1:10 for children aged 4-8, and 1:15 for older children and are insured for this. For our pre-reception 4 year olds the law states there must be a ratio of 1:8 with a member of staff with each group qualified to level 2 in a recognised area of qualification and we adhere to this requirement. Our children are grouped into age groups of up to 18 children in a similar school year. Each group has 2 members of staff of suitable training/experience to look after the group. They are supported by our First Responder on duty from 8:00 - 6:30, our two Assistant Managers, our Setting Manager (always a qualified teacher of level 3 childcare professional), our Resources Team, our workshop leaders who run our sessions and any 1:1s. All staff have an enhanced DBS check and have been vetted during recruitment. We are insured with Morton Michel. Read our Safeguarding Policy here: SAFEGUARDING AND FULL POLICY DOCUMENTS 

How do you administer first aid and medication, and deal with illness?
We use professional first aid services from First Aid Cover Ltd who provide a highly trained First Responder from 8am - 6.30pm. The are available in the morning to talk to parents, sign in medication and discuss allergies etc and have a fully stocked medical kit available at all times. We communicate with parents during the day about any first aid treatment that we feel serious enough to inform you of before the end of the day. For these incidents (and all other more minor incidents) records are kept and parents are asked to sign our First Aid Log at the end of the day. For more information about our First Aid provision see:
http://www.firstaidcover.org.uk/index If children feel ill we carry out basic checks and if we are concerned will contact parents immediately. If a child has vomited we will ask that they be taken home as soon as possible. We ensure children are reminded about good toilet and food hygiene all through the day and provide regular opportunities to use hand sanitiser. If your child is ill with an infectious illness on the day they are due to attend please call us in the morning and we will assess the situation. We have a nut-free policy which we rigorously enforce so please ensure you check all food for nut allergy information.


Do you support children with special educational needs and disabilities?
We will do everything we can to support children with special educational needs and disabilities to access our activities - we have a limited number of 1:1 support for children who need some extra help. However, we are not a school and as such our staff are not trained or insured to offer intimate care, toilet support or complex medical care to children on site. All local authorities are legally required to offer activities in the holidays for children with additional needs so please check your local authority ASD unit. Please note we can only offer a child a maximum of 2 days with a 1:1 as we do not receive any funding for this and have a limited budget for support.


Is there any outdoor play?
We have full run of the school and the playgrounds, and as long as the weather is good enough, we aim to go outside for all breaks to get some fresh air! We have lots of equipment for children to play with and run group games for any children who want to play more organised games. We also have our bouncy castle and an Active Hour every day for children over the summer holidays when they take part in team games.
What is you cancellation policy? 

Cancellation Policy - Non-Covid-19  cancellation 


If you request to cancel your booking for a non-Covid-19-related reason:


  • Parents requesting cancellation 7 or more days before the first day of the booking will be given the option of full refund or credit note for the full value of the cancelled days - as a very small company hit very hard by COVID-19 we welcome and appreciate the choice of a credit note from parents wherever they feel this is possible


  • Parents requesting cancellation on the day of the booking 1- 6 days in advance will receive a credit note for the full value of cancelled days 


  • Non-attendance on the day where parents do not contact us to let us know any mitigation circumstances (which we will always review on a case by case basis in terms of credit notes/refunds) will not receive a refund or credit note 


Cancellation Policy - Covid-19 cancellation 







  1. If you or another adult or child in your household has tested positive for Covid-19 the law states that you must:


  • Self-isolate for 10 days from the day symptoms begin or you get a positive test

  • All members of your household must self-isolate for 10 days 

  • all continue to isolate for the full 10 days even if others in the household receive a negative test result as they could still develop symptoms 

  • inform Nimble Arts immediately 


If you receive a positive test result for yourself or someone in your houseful while your child is with us, please inform is immediately by called 0333 014 2576 and we will discuss the safest way for your child to be collected. 


In this instance you can choose to receive a credit note or full refund for all the days you have booked with us that were missed due to isolation. 


Your child can return to us at the end of the isolation period. 


  1. If you or another adult or child in your household develop symptoms for Covid-19 the law states that:


  • all members of your household need to isolate as soon as possible 

  • Inform your childcare setting immediately if your child has attended within the last 2 days


In this case, you should order a PCR test (either postal or by appointment at a centre) as soon as possible for all members of the household: https://www.gov.uk/get-coronavirus-test#:~:text=You%20can%20order%20a%20PCR,a%20PCR%20test%20appointment.


You are allowed to leave the house if isolating only to visit the test centre or post your PCR test back to the lab. 


If everyone in the household tests negative your child can return to Nimble Arts as soon as you receive the negative results for all household members including the child. We will request evidence of the negative result before re-admittance. 


In this instance you can choose to receive a credit note or full refund for all the days you have booked with us that were missed due to isolation.  


If someone including the child receives a positive test result see advice above in point 1.


  1. If you or an adult or child in your household has been told to isolate by NHS track and trace the law states that: 


— any people you live with and any people in your support bubble do not need to self-isolate if you or they do not have symptoms https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/if-youre-told-to-self-isolate-by-nhs-test-and-trace-or-the-covid-19-app/


Please make arrangements for someone else showing no symptoms in or outside your household to bring and collect your child from Nimble Arts until your/the person told to isolate by track and trace isolation period is over. 


If during the period of isolation of the person in your household who was told to isolate by NHS track and trace develops symptoms, has positive test result or anyone else in the household develops symptoms or has a positive test result, follow the steps in point 1 and 2 above. 




Our staff will be remaining socially distanced from all children during our holiday clubs wherever possible. They will be taking lateral flow tests several times a week to test for Covid-19 and will be subject to all the guidance above in their own households and regarding NHS Test and Trace protocols. 


Children of some ages are unable to socially distance, and all our age groups will be spending long periods of time together in a classroom or hall setting. Therefore all children in the bubble must be counted as ‘close contacts’ of both staff members and other children in the bubble. Where bubbles come together for group outdoor activity, hall activities or large classroom activities the bubbles will be kept distanced, rooms well ventilated and surfaces cleaned, so children from different bubbles will not be counted as close contacts. 


If a staff member or child receives a positive test result and informs us and they have been in close contact with the bubble during the infections period:


  • the bubble will unfortunately have to close and parents will be informed immediately 

  • all children in the bubble must self-isolate for 10 days from the date of the last contact with the child or staff member who has tested positive - the isolation period includes the date of last contact and the next 10 full days

  • even if you arrange a PCR test for your child and it is negative the law states that they still need to continue to self-isolate as they could still become infectious and pass the infection onto others and stay at home for the full 10 days to avoid putting others at risk.

  • The household does not need to self-isolate with them if they do not have symptoms of COVID-19 or have not received a positive PCR test result, but they should take extra care and follow distancing guidance - this means that any other siblings you have booked in with us can still attend the club unless they or anyone in the household develop symptoms or has a positive test - in this case you will need to follow the guidance in part 1 and 2 above 


In this instance you can choose to receive a credit note or full refund for all the days you have booked with us that were missed due to isolation for the affected child. 




  • you are subject to the rules laid out by the government at the time of travel regarding self-isolation and testing when returning from the holiday country 

  • If you have booked childcare with us at a time you may have to isolate on your return then please contact us and cancel this as soon as possible as we will not be able to accept your child 

  • If there is no requirement to isolate on your return and you have followed all guidelines then your child may attend as soon as you return

  • If you, a member of your household all your child develops symptoms or has a positive Covid test you must isolate and follow the guidelines set out in points 1 and 2 


What happens to lost property?
All lost property is displayed at the front entrance of the club as it collected across the week(s). On the day before the final day of the club a photograph is taken of all the lost property and parents are asked to identify and collect items. If parents are unavailable lost property will be kept for up to 2 weeks after the end fo the club and pick up/postage will be arranged.


Do you take pictures and videos and are these used on social media?
If we have permission, we take pictures to use within secure Class Dojo accounts for parents of children attending a certain group on a certain day. There are options to opt in and out of this on booking. We can remove any photos from this on request. We do not use pictures of children's faces or identifiable in marketing unless we have sought permission.
How do I complain if I am not satisfied?

See our policies download above for our full Complaints policy. Nimble Arts Ltd is committed to providing high quality children’s holiday care. If in the unlikely event that you are not 100% satisfied with the outcome of the complaints procedure ,you may wish to contact the Ofsted Early Years Complaints Helpline, on 0300 123 4666, or write to their Regional Office, www.ofsted.gov.uk/contactus

Data protection, privacy and contact.
When you sign up for a Nimble Arts account on Magic Booking you will be asked to review our terms and conditions and privacy policy. All data collected is stored on Magic Booking's secure server. If you would like to hear about Nimble Arts special offers and upcoming events you will need to visit My Account then My Details and tick the box marked 'Nimble Arts Ltd Communication' under Newsletters. Please see our Nimble Arts Ltd Customer Privacy Notice for more information Our full terms and conditions including new GDPR compliance can be found HERE - you will asked to agree to these before making your first booking through Magic Booking.
Any other questions?  Drop us a line at info@nimblearts.co.uk