**UPDATED TO COMPLY WITH POST-JULY 19th GUIDANCE​

FULL DETAILS OF COVID AND NON-COVID CANCELLATION, REFUNDS AND PROCEDURES CAN BE FOUND BELOW- THESE HAVE BEEN UPDATED IN LINES WITH THE CHANGES TAKING PLACE ON 19th JULY:

Cancellation Policy - Non-Covid-19  cancellation 

 

If you request to cancel your booking for a non-Covid-19-related reason:

 

  • Parents requesting cancellation 7 or more days before the first day of the booking will be given the option of full refund or credit note for the full value of the cancelled days - as a very small company hit very hard by COVID-19 we welcome and appreciate the choice of a credit note from parents wherever they feel this is possible

 

  • Parents requesting cancellation on the day of the booking 1- 6 days in advance will receive a credit note for the value of the booking

 

  • Non-attendance on the day where parents do not contact us to let us know any mitigation circumstances (which we will always review on a case by case basis in terms of credit notes/refunds) will not receive a refund or credit note 

 

Cancellation Policy - Covid-19 cancellation

 

FROM 26th JULY - 15th AUGUST

In the first 3 weeks of our holiday club children will only have to isolate if:

1. They develop symptoms and receive a positive PCR Test

2. Someone in their household has a positive PCR Test

3. They are contacted by NHS Track and Trace as a reported close contact of someone who has tested positive

In any of the above scenarios please contact us straight away and we will give you the option of a full refund or a full credit not for any days of Nimble Arts they have to miss due to isolation

Children and staff in the same group will not have to isolate unless told by NHS Track and Trace to do so - then the above applies.

If another member of your household is told to isolate by NHS Track and Trace other members of the household DO NOT have to isolate unless they develop symptoms

If an adult who usually collects your child or you test positive or have symptoms please make arrangements for someone else showing no symptoms in or outside your household to bring and collect your child from Nimble Arts until your/the person told to isolate by track and trace isolation period is over - you will need to add them as a Collector in the Children - Contacts section of your account

From 16th AUGUST ONWARDS

Children will no longer be required to isolate even if they have come into contact with a case of Covid-19. Therefore we revert to the non-Covid-related cancellation and refund policy above.

WHAT HAPPENS IF I MY CHILD IS RETURNING FROM ABROAD JUST BEFORE THE CLUB?

 

  • you are subject to the rules laid out by the government at the time of travel regarding self-isolation and testing when returning from the holiday country 

  • If you have booked childcare with us at a time you may have to isolate on your return then please contact us and cancel this as soon as possible as we will not be able to accept your child and we will not be able to refund your place as you have booked childcare at a time when your child has to isolate 

  • If there is no requirement to isolate on your return and you have followed all guidelines then your child may attend as soon as you return

  • If you, a member of your household all your child develops symptoms or has a positive Covid test you must isolate and follow the guidelines set out in points 1 and 2 

  • PLEASE DO NOT BOOK CHILDCARE WITH US UNTIL YOU ARE CERTAIN THAT YOU ARE NOT BOOKING IT WITHIN A POST-HOLIDAY ISOLATION PERIOD