**UPDATED TO COMPLY WITH POST-JULY 19th GUIDANCE​

FULL DETAILS OF COVID AND NON-COVID CANCELLATION, REFUNDS AND PROCEDURES CAN BE FOUND BELOW- THESE HAVE BEEN UPDATED IN LINES WITH THE CHANGES TAKING PLACE ON 19th JULY:

Cancellation Policy - Non-Covid-19  cancellation 

 

If you request to cancel your booking for a non-Covid-19-related reason:

 

  • Parents requesting cancellation 7 or more days before the first day of the booking will be given the option of full refund or credit note for the full value of the cancelled days - as a very small company hit very hard by COVID-19 we welcome and appreciate the choice of a credit note from parents wherever they feel this is possible

 

  • Parents requesting cancellation on the day of the booking 1- 6 days in advance will receive a credit note for the value of the booking

 

  • Non-attendance on the day where parents do not contact us to let us know any mitigation circumstances (which we will always review on a case by case basis in terms of credit notes/refunds) will not receive a refund or credit note 

 

From 16th AUGUST ONWARDS

Children will no longer be required to isolate even if they have come into contact with a case of Covid-19. Therefore we revert to the non-Covid-related cancellation and refund policy above.

WHAT HAPPENS IF I MY CHILD IS RETURNING FROM ABROAD JUST BEFORE THE CLUB?

 

  • you are subject to the rules laid out by the government at the time of travel regarding self-isolation and testing when returning from the holiday country 

  • If you have booked childcare with us at a time you may have to isolate on your return then please contact us and cancel this as soon as possible as we will not be able to accept your child and we will not be able to refund your place as you have booked childcare at a time when your child has to isolate 

  • If there is no requirement to isolate on your return and you have followed all guidelines then your child may attend as soon as you return

  • If you, a member of your household all your child develops symptoms or has a positive Covid test you must isolate and follow the guidelines set out in points 1 and 2 

  • PLEASE DO NOT BOOK CHILDCARE WITH US UNTIL YOU ARE CERTAIN THAT YOU ARE NOT BOOKING IT WITHIN A POST-HOLIDAY ISOLATION PERIOD