Nimble Arts Magic Booking
This page is mainly aimed at answering questions about our Holiday Clubs for 4-11 year olds. For information about our Creative Learning work click here:
1. Where do your Creative Holiday Clubs run?
Our usual venue is Heber School, Heber Road SE22 9LA in East Dulwich. Over Summer 2017 as Heber is having building work we’ll be running at Horniman Primary, Forest Hill SE23 3BP but will be back at Heber in October 2017. We have sole use of the schools we work in over the holidays and all venues are fully secure and insured. Children are signed in and out via the front entrance. We use a range of different spaces in the school and have full access to playgrounds for outdoor play and activities. To book you will need to create a Magic Booking account here:
2. What age groups do you accept, and what times are you open – and do you charge late fees?
Children aged 4 – 11 can attend for a full day. They can be dropped off any time between 8.00 – 9.30am and collected any time between 4.15 – 5.00pm. We offer a late pick up service from 5.00 – 6.00pm which includes fruit and popcorn at our Movie Club. 4-5 year olds can also opt for a special half day option if they don’t want to attend for the full day from 9am-1pm or 1pm-5pm. Children attending half days take part in 2 of the 4 creative workshops each day. Special drop-off and pick up times can be arranged on request. Children must be collected by 5.00pm if not booked in for Late Club or 6.00pm if booked for Late Club.
A charge of £8 PER CHILD is automatically charged for collection after 5.00pm / 6.00pm with a further £8 PER CHILD PER 15 MINUTES after 5.00pm/6.00pm until pick up. The reason for these charges are that staff are not contracted after 5.00pm/6.00pm and the ratios of adult to child are based on children booked in to each session. We are also required to be out of the building at a certain time so being late means not only difficulties for Nimble Arts staff, but also staff at the premises we hire. The charge will be processed via Magic Booking and appear on your account. We reserve the right to refuse booking to parents/carers who persistently pick up after the contracted time.
3. What does the club cost?
From Summer 2017 our pricing structure and booking system is changing. You will need to create a Magic Booking account through which you will be able to book and pay for all your Nimble Arts childcare. To register for your account visit the Nimble Arts Magic Booking page and click on ‘Create an Account’ The system offers a variety of ways to pay including card, standing order, childcare vouchers and instalment plans. There is Guide to booking Holiday Childcare using Magic Booking and you will be able to see the cost of days in when you create a booking online booking which will automatically calculate your total and discounts.
From Summer 2017 our pricing structure is as follows:
One full day 8am – 5pm costs £47 (£56.40 incl. VAT) available for 4-11’s
One half day costs £30 (£36.00 incl. VAT) available for 4/5’s only
Late Pick Up between 5 – 6pm costs and additional £5 (£6 incl. VAT) and includes fruit and popcorn at our Movie Club.
We offer the following sibling discounts:
|One day for 2 siblings:
(5% off total)
|One day for 3 siblings:
(10% off total)
|One day for 4 siblings:
(15% off total)
|£94 – 5%||£141 – 10%||£188 – 15%|
|TOTAL £89.30 (£107.16 incl. VAT)||TOTAL £126.90 (£152.28 incl. VAT)||TOTAL £159.80 (£191.76 incl. VAT)|
We also offer a Super-earlybird booking period where the full price day will be set at £42 (£50.40 incl. VAT) and an Earlybird booking period where a full price day costs £45 (£54.00 incl. VAT). You don’t need a booking code – the prices will be set on the system during the early booking periods advertised on each clubs information page on this site.
4. I thought childcare was VAT free – why do you charge VAT?
We were required to register for VAT in early 2016 as our type of activity day care is unfortunately not exempt from VAT. Therefore we have to add 20% to our prices which goes directly to the government. All holiday activity clubs run by commercial organisations with a turnover over a certain threshold must register for VAT even if they are state-regulated by Ofsted and are not exempt. Full details can be found here: https://www.gov.uk/government/publications/vat-notice-7012-welfare/vat-notice-7012-welfare
5. How are the days organised?
Every day has a completely different theme and range of workshops which explore the theme holistically through chosen art forms. Our 4 and 5 year olds (Hedgehogs and Chipmunks) are looked after in their own home space by one of our very experienced Early Years Manager and team of Early Years Assistants. Depending on the day and the sign up we normally have between 20 – 30 in this group with an even split of 4 and 5 year olds. Children in our Hedgehogs and Chipmunks groups take part in the same activities as our older children but these are tailored to their age group. In between workshops there are lots of activities for them to choose from including arts and crafts, dressing up, games and toys, outside games and story time and a special session on our bouncy castle. And they can visit older siblings any time!
For their workshops, our 6 – 7 year olds are usually put into two groups of between 16 – 20 called the Puffins and Meerkats. Our 8-11 year olds then form our oldest group the Eagles. We try to keep the group sixes roughly the same although children are welcome to ask to swap to be with friends and siblings of slightly different ages if appropriate for the activity. Each group have their own assistant who look after them all day both in and out of workshops and is their first port of call for any concerns or worries. In between workshops our Puffins, Meerkats and Eagles have free choice of lots of activities in our main hall and outside including bouncy castle, arts and crafts, games, our chill-out reading zone, dressing up area or taking part in organised games and challenges. The room is managed by one of our experienced Day Manager and Assistants who are there to make sure everyone makes friends, sticks to our good behaviour policy and, above all, enjoys every minute of their time with us!
6. What if my child doesn’t know anyone?
We make sure that any child attending on their own (and we have lots!) is welcomed at the door and settled into an activity of their choosing when they arrive. Our assistants are very experienced in buddying children up and taking part in activities with them so they soon settle in. Parents are welcome to stay as long as they want on drop off. We let children choose their own activities at the start of the day so they can settle into something they enjoy – from our inflatable sofa chill-out zone with all the latest annuals, to our keyboard area, dressing up theatre, massive arts and crafts table, recycling corner, car racing area and bouncy castle there is something to suit every child.
7. Are you Ofsted registered?
Yes! we are registered on the Early Years and Childcare Register and our registration number is EY536691 (PLEASE NOTE Our previous number EY485470 has now been replaced with all our Childcare Voucher Providers) which means we can look legally look after 4-11 year olds between 8.00am – 6.00pm during holiday time. Our registration means that we abide by all the Ofsted requirements for UK childcare more details of which can be found HERE You can also access copies of all our policies Nimble-Arts-Full-Policy-Document-2017
8. What is the adult: child ratio
The law as it applies to Out of School and Holiday childcare as laid out in the EYFS Framework from 2014 states:
Before/after school care and holiday provision
3.40. Where the provision is solely before/after school care or holiday provision for
children who normally attend Reception class (or older) during the school day, there
must be sufficient staff as for a class of 30 children. It is for providers to determine how many staff are needed to ensure the safety and welfare of children, bearing in mind the type(s) of activity and the age and needs of the children. It is also for providers to determine what qualifications, if any, the manager and/or staff should have. Providers do not need to meet the learning and development requirements inSection 1. However, practitioners should discuss with parents and/or carers (and
other practitioners/providers as appropriate, including school staff/teachers) the
support they intend to offer.
We take the safety, enjoyment and development of the children we look after very seriously and are members of the Out of School Alliance. We follow their recommendation of having a minimum ratio of 1:10 for children aged 4-8, and 1:15 for older children and are insured for this. The way we deploy staff is to have a qualified Early Years Teacher or Practitioner managing a team of 3 Early Year’s Assistants with our 4-5 year olds (maximum 16 5 year olds and 16 4 year olds), one assistant with each of our older groups who is with them all day in and out of workshops (Puffins age 6, Meerkats age 6-7 and Eagles age 8-11 with group sizes between 15 – 25 depending on the activities) supported by two Cover Assistants who cover breaks and monitor the activity hall at all times, one Assistant Manager who is in charge of sign in and out, all data, first aid and medication and our Day Manager who has overall responsibility for health and safety. On top of this we have between 2 and 5 workshop leaders a day who are experienced and DBS-checked, and a Resources Manager who is in charge of materials and equipment. There are a minimum of 2 Pediatric First Aid qualified members of staff on duty at all times. We firmly believe in keeping child:adult ratios small and operate a much higher ratio than the current government requirement for holiday clubs of 1 adult to 30 children. We also offer 1:1 support if needed with our team of SEN support assistants- just get in touch at firstname.lastname@example.org. Read our Safeguarding Policy here: Safeguarding Children Policy 2017
9. Do you provide lunch?
No, we ask that children bring a packed lunch and enough snacks to keep them going during the day.. We have a nut-free policy and a ‘no sharing’ policy which is clearly communicated to children each day to make sure children with food allergies remain healthy. We provide water throughout the day and there is an option to have fruit and popcorn if booking for the 5.00 – 6.00pm late pick up Movie Club.
10. Who are your staff?
Catherine Burgis who is the Director of Nimble Arts Ltd is a qualified secondary and primary teacher with over 10 years teaching experience as well as lots of experience in project management. Our Day Managers are all also qualified teachers and first aid trained. Each day our team is made up of the following staff:
– Assistants with a minimum of 3 years experience working creatively with child
– an Early Years Manager who is always a qualified and experienced teacher or Early Year’s specialist to look after our 4 and 5 year olds
– An Assistant Manager who is responsible for managing all child data, health and safety while in the building and medication needs
– professional DBS-checked Workshop Leaders (including artists, musicians, film-makers, animators, dancers, actors and other creative professionals) who run each unique workshop session
ALL staff have up to date DBS certificates, experience of working with children and young people, and many are also teachers, teaching assistants and/or have experience of working on educational projects in artistic settings.
11. Do you accept childcare vouchers?
Yes we do! You can book through our normal booking system, and choose to pay by voucher on check-out. More details on our registration details can be found HERE
12. How do you administer first aid and medication, and deal with illness?
We use professional first aid services from First Aid Cover Ltd who provide a highly trained First Responder from 8am – 6pm. The are available in the morning to talk to parents, sign in medication and discuss allergies etc and have a fully stocked medical kit available at all times. We communicate with parents during the day about any first aid treatment that we feel serious enough to inform you of before the end of the day. For these incidents (and all other more minor incidents) records are kept and parents are asked to sign our First Aid Log at the end of the day. For more information about our First Aid provision see:
http://www.firstaidcover.org.uk/index If children feel ill we carry out basic checks and if we are concerned will contact parents immediately. If a child has vomited we will ask that they be taken home as soon as possible. We ensure children are reminded about good toilet and food hygiene all through the day and provide regular opportunities to use hand sanitiser. If your child is ill with an infectious illness on the day they are due to attend please call us in the morning and we will assess the situation. We have a nut-free policy which we rigorously enforce so please ensure you check all food for nut allergy information.
13. Is there any outdoor play?
We have full run of the school and the playgrounds, and as long as the weather is good enough, we aim to go outside for all breaks to get some fresh air! We have lots of equipment for children to play with and run group games for any children who want to play more organised games. We also have our bouncy castle which has proved really popular this summer!
14. What is you cancellation policy?
We understand that sometimes unforseen circumstances can intervene and you may need to alter or cancel or alter a booking. We will do everything we can to accommodate requests for altering booking (this will soon be available as a function available to parents via the Magic Booking system but will not be introduced till late 2017).
If we can fill your place directly with another child from our waiting list we will be able to offer you a refund. If this is not possible, the following terms apply:
We require at least 14 full days notice of cancellation before the day your child is due to attend to issue a 100% credit note.
We require at least 7 to 13 full days notice of cancellation before the day your child is due to attend to issue a 50% credit note.
If you cancel your sessions without giving us at least 7 full days notice before the day your child is due to attend, you will not receive any credit (This policy is subject to the Manager’s discretion in mitigating circumstances)
15. What happens to lost property?
All lost property is displayed at the front entrance of the club as it collected across the week(s). On the day before the final day of the club a photograph is taken of all the lost property and parents are asked to identify and collect items. If parents are unavailable lost property will be kept for up to 2 weeks after the end fo the club and pick up/postage will be arranged.
15. Do you take pictures and videos and are these used on social media?
We take pictures and video during the club on Nimble Arts Ipads and the Nimble Arts duty phone only. These are for inclusion in our Club Scrapbook which appears online at the end of the club. We also use various video apps to make films and music videos. Where parents have requested that we do not take photographs children will not be included in these photographs and videos – on the occasions where a child would have to be excluded from an activity such as trailer-making we will contact parents in advance to ask permission, or in advance or videos being published via unlisted video link online. We avoid taking pictures of children’s faced where possible. Any video links are shared via unlisted video link (unsearchable online) with the mailing list of parents from the specific day that a child attend with a strong request to parents that they must not be shared outside the group or on social media. We share daily photos on our Facebook and Twitter feed but do not include children’s names, avoid faces where possible and do not include any child where permission for photographs has not been agreed. We will request written permission for any pictures used for marketing purposes.
16. Where can we read your safeguarding and other policies?
Our polcies are reviewed and updated every year. They can be read in full HERE
17. How do I complain if I am not satisfied?
See our policies page for our full Complaints policy. Nimble Arts Ltd is committed to providing high quality children’s holiday care. If in the unlikely event that you are not 100% satisfied with the outcome of the complaints procedure ,you may wish to contact the Ofsted Early Years Complaints Helpline, on 0300 123 4666, or write to their Regional Office, www.ofsted.gov.uk/contactus.
18. What do parents say about your courses?
We have received overwhelmingly positive feedback about Nimble Arts from parents and children some of which can be found on our testimonials page. We welcome constructive feedback and try to develop all our work in line with what parents, carers and children want to see. If you have any suggestions please don’t hesitate to get in touch!
Click Nimble Arts Ltd Holiday Club Terms and Conditions 2017 to download our full terms and conditions – you will be asked to agree to these on booking via the Magic Booking portal
Any other questions? Drop us a line at email@example.com